At Astryx Clothing, we strive to provide the best shopping experience. If you are not fully satisfied with your purchase, please review our refund and cancellation policy below.
1. Order Cancellation
Orders can be canceled within 12 hours of placing the order.
To cancel an order, please contact our support team at [Insert Contact Email] with your order details.
If the order has already been processed or shipped, it cannot be canceled.
2. Return & Refund Policy
We accept returns within 7 days from the date of delivery.
Items must be in unused, unwashed, and original condition with all tags attached.
Sale items, custom-made products, and undergarments are not eligible for return or refund.
Customers are responsible for return shipping costs unless the product is defective or incorrect.
Steps to Request a Return:
Contact us at astryxclothing9@gmail.com with your order number and reason for return.
Once approved, we will provide return instructions.
After receiving the item, we will inspect it and process your refund within 7 days.
3. Refund Process
Refunds will be credited back to the original payment method used at checkout.
Processing times may vary depending on your bank or payment provider.
We do not offer cash refunds. Store credits or exchanges may be provided in some cases.
4. Damaged or Defective Items
If you receive a damaged or defective item, please notify us within 5 days of delivery.
Provide clear photos of the damaged product and packaging.
We will either replace the item or issue a full refund, including return shipping costs.
5. Exchange Policy
Exchanges are allowed for size or color changes within 10 days.
The new item will be shipped once we receive and inspect the returned product.
Customers are responsible for return shipping costs unless the item was incorrect or defective.
6. Non-Refundable Items
Gift cards, promotional items, and final sale products.
Worn, washed, or altered clothing.
Any item returned beyond the eligible return window.
7. Contact Us
For any questions about our Refund & Cancellation Policy, please contact us:
Email: astryxclothing9@gmail.com Phone: +91-9693475088
By making a purchase on www.astryxclothing.com, you agree to the terms of this Refund and Cancellation Policy.
